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- Our driver picking us up from the airport upon arrival fell asleep and was not there when we landed. We ended up waiting an hour in the dark late at night when all other passengers had left. It was a bad note to start the trip off on and no one from the staff even apologized for the inconvenience. - Logistics with the front desk and reservations team was very challenging. I had a very hard time trying to book anything in advance and ended up booking our second driver from the hotel to our next hotel in Cusco through that other hotel because the experience with El Albergue was so difficult. - For a place that advertises vegetarian and vegan support, the staff did not understand the difference between the two. My husband and I are both vegan and I have a dairy allergy, and the staff were constantly giving us foods that were supposed to be vegan that had dairy or eggs in them. It was exhausting constantly explaining this, and I believe I was fed dairy at times as I felt sick during our stay. - I think our Machu Picchu trip was supposed to include a guide but no one told us this so we never got a guide??? Once again, lack of communication and coordination.

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Wonderful place. Farm to table resturant was incredible. Would definitely recommend.

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The exhaust gas from the trains in the station fills the air in the restaurant at certain times and makes the experience unpleasant.

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Beautiful and unique place. Loved the gardens, the artwork throughout, the farm. Dining was great, and lovely dining room. Very unique experience being right at the train station. Although a little confusing the first night we arrived as our driver dropped us up from the gate and just pointed the direction. Staff was great.

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We loved the property, room, and staff.

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We had a wonderful one night stay at El Albergue. You can’t get more convenient than having the hotel entrance right where you disembark the train. The room was lovely, as were the grounds. The train does not run all night so noise was not an issue. The staff were all very professional and the food was amazing. Their organic farm, etc is a short walk from the main hotel and is definitely worth checking out. I wish we had booked two nights so we had more time to enjoy.

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Beautiful and convenient location with very friendly staff. Would definitely come back

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Loved the food and attention to detail. Was a place to go and hideaway with everything you need there. Very romantic and relaxing. Thank you for the lovely memories. The pachamanca experience was very special! ❤️

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Beautiful setting and comfortable stay. I would highly recommend this hotel and restaurant.

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Fantastic room, fantastic staff, fantastic location, fantastic restaurant and included breakfast! The walk through the tranquillity garden to my private room was very special

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Fantastic room, fantastic staff, fantastic location, fantastic restaurant and included breakfast! The walk through the tranquillity garden to my private room was very special

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Fantastic attention to detail in the rooms. Loved the robes, flowers and big comfy beds and bedding.

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We had a wonderful stay, and thoroughly enjoyed the area and experience

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The best hotel in Ollantaytambo!

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The best hotel in Ollantaytambo!

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The staff from check-in to dining to check-out were fantastic.

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This hotel was wonderful. The staff at front desk were always very helpful. The resort is so pretty and the farm is amazing. I stayed in the casita and it was plenty of room and very comfortable. The pachamanca lunch experience was also very special. I was able to reheat my leftovers in the casita kitchen. The distillery and coffee tours were also very interesting: the Hammocks were a nice place to relax after a long day site seeing. The breakfast was also delicious and the best veggie omelette I think I’ve had. Thank you to the staff here. Oh and don’t forget to book the eucalyptus sauna. It’s so nice to sweat out sore muscles! I also love that they have the school on site and they donate $1 from every stay.

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Charming hotel with superb service.