49 valoraciones, 63 Comments 9/ 10
"- Our driver picking us up from the airport upon arrival fell asleep and was not there when we landed. We ended up waiting an hour in the dark late at night when all other passengers had left. It was a bad note to start the trip off on and no one from the staff even apologized for the inconvenience. - Logistics with the front desk and reservations team was very challenging. I had a very hard time trying to book anything in advance and ended up booking our second driver from the hotel to our next hotel in Cusco through that other hotel because the experience with El Albergue was so difficult. - For a place that advertises vegetarian and vegan support, the staff did not understand the difference between the two. My husband and I are both vegan and I have a dairy allergy, and the staff were constantly giving us foods that were supposed to be vegan that had dairy or eggs in them. It was exhausting constantly explaining this, and I believe I was fed dairy at times as I felt sick during our stay. - I think our Machu Picchu trip was supposed to include a guide but no one told us this so we never got a guide??? Once again, lack of communication and coordination."
Morgan Shute 24 17:26:42/06/2024
Offer: Albergue Casita by US$ 500 night from 15/04/2024 to 31/12/2026
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Offer: Standard Double by US$ 300 night from 15/04/2024 to 31/12/2026
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Offer: Standard Twin by US$ 300 night from 15/04/2024 to 31/12/2026
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Offer: Superior Garden by US$ 320 night from 15/04/2024 to 31/12/2026
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Offer: Superior Balcony by US$ 325 night from 15/04/2024 to 31/12/2026
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Offer: Family Quadruple Balcony with Mountain View by US$ 500 night from 15/04/2024 to 31/12/2026
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